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Delete my data

Vaulco follows the Privacy Act 1988 and Australian Privacy Principle 11.2 — you can request deletion of your data at any time, no questions asked.

The fast way (logged-in users)

If you have an active Vaulco account, the quickest path is in-app:

  1. Sign in to Vaulco
  2. Settings → Data → Delete account
  3. Confirm — your account is queued for deletion immediately

Data is purged within 30 days. Records the ATO requires us to retain (lodged BAS / STP) are kept for 5 years per ATO record-keeping rules; everything else goes.

If you can't sign in, use the form below

We'll verify the request via the email address on the account, then complete deletion within 30 days. We acknowledge requests within 2 business days.

The email tied to your Vaulco account. We confirm requests via this address.

Send deletion request

This opens your email client with a pre-filled message to hello@vaulco.com.au. You can also email us directly at hello@vaulco.com.au — just include your account email and what you want deleted.

Service-level commitments

  • Within 2 business days: we acknowledge your request
  • Within 30 days: data is purged from our active database
  • Within 60 days: data is purged from rolling backups (backups expire on a 30-day cycle)

What we have to keep

By Australian law, we must retain the following even after a deletion request:

  • Records you have lodged with the ATO (BAS, STP) — 5 years per ATO record-keeping requirements
  • Stripe payment records — 7 years per ASIC / tax law
  • Audit log entries that include only metadata (timestamps, action types) — no content

Everything else is purged.

Not satisfied with our response?

You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. We'd rather sort it out directly first — email hello@vaulco.com.au.

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